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About Standards

Warranties/Repairs

Q What is the warranty period?

A

We offer a warranty of two years on our products from the date of shipping from CCS. However, the warranty period for the radiant quantity of Light Units is one year.

Note: For details, see the section on Warranty Information.

Q What products are covered under warranty?

A

All products manufactured by CCS are covered, including LED Light Units for Machine Vision, Control Units for LED Light Units, and optional parts. (Products specified individually are excluded.)

Q Is it possible to check if a product is within the warranty period?

A

We can confirm if a product is still under warranty if you let us know the product’s serial number.

Q What is meant by “Radiant Quantity Warranty”?

A

The Radiant Quantity Warranty provides a warranty on the minimum value of radiant quantity to enable the customer to use the purchased LED Light Unit with certainty. If the radiant quantity falls below 50% within one year from the day of shipping from CCS, we will repair or replace the Light Unit free of charge.

Note: The radiant quantity is the amount of physical energy radiated from an LED Light Unit, and is expressed in Watts.

Q What is the standard for deciding if the radiant quantity has fallen below 50%?

A

The level of radiant quantity is determined from the radiance measured under the measurement conditions specified by CCS, or from the radiant illumination under specified radiation conditions. It can also be determined based on quantitative values measured under any other conditions.

Q What are the conditions for measuring the radiant quantity?

A

The measurement and radiation conditions depend on the type of Light Unit, its application, and the radiated wavelength. These conditions are different for each Light Unit.

Q What are the standards for deciding if a product is to be repaired or is to be replaced free of charge?

A

Under most circumstances, we offer free repair of products. However, if it is difficult to repair a product, or considerable time will be involved in obtaining a maintenance part, we will replace the product free of charge.

Q Who should be contacted in case of damage to or a problem with a product?

A

Please report the matter to any CCS sales representative or sales office.

Q What points must be confirmed before requesting a repair?

A

1. Condition of the product
2. Model name and serial number of the product
3. Specifics on the damage or problem
・Frequency of occurrence (Regularly, Sometimes, Rarely)
・Occurrence period (Immediately after starting use, After a period of time, No relation to time)
・Occurrence environment (Other equipment being used, application environment, and application conditions)